Z101 - Return Policy
Return Policy
Thank you for shopping with us! We hope you love your purchase, but if you need to make a return, we’re here to help. Please read our return policy carefully to ensure a smooth and hassle-free return process.
Return Period
You have 30 days from the date of delivery to return your item(s). If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused: The item must be in the same condition that you received it. It should not show any signs of use.
- Original Packaging: The item must be returned in its original packaging, including all tags, labels, and accessories.
- Not Washed or Cleaned: The item must not have been washed, cleaned, or altered in any way.
Damaged or Defective Items
If you receive a damaged or defective item, please follow these steps:
- Contact Us: Notify us within 7 days of receiving the item by emailing our customer service team at [your email address]. Please include your order number, a description of the damage or defect, and photos if possible.
- Assessment: Our team will assess the damage or defect and provide you with further instructions. In most cases, we will offer a replacement or a full refund, including the cost of return shipping for damaged or defective items.
Return Shipping Costs
Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How to Return an Item
- Request a Return: Contact our customer service team at raslerqualityselect@gmail.com to request a return. Please include your order number and the reason for the return.
- Prepare Your Package: Securely pack the item in its original packaging, including all tags, labels, and accessories. Include a copy of your receipt or proof of purchase.
- Ship the Item: Send the package to the return address provided by our customer service team. Please ensure that the package is properly labeled and that you have a tracking number.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at raslerqualityselect@gmail.com
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [your email address].
Contact Us
If you have any questions about our return policy, please contact us at raslerqualityselect@gmail.com
Thank you for shopping with us!